I placed my order but haven’t received the product.

Please reach out to customer care at 8067352959 or email us at help@oyeti.com. We will get back to you within 24 working hours.

How do I place my order?

You can buy the product in the video by clicking on the “Buy now’ button on the screen

I placed my order but haven’t received the bill.

Please reach out to customer care at 8067352959 or email us at help@oyeti.com. We will get back to you within 24 working hours.

I made payment, didn’t receive the order confirmation

Please reach out to customer care at 8067352959 or email us at help@oyeti.com. We will get back to you within 24 working hours.

Can I edit the order after confirmation?

No, you cannot edit your order once confirmed.

How do I cancel my order?

You cannot cancel your order once confirmed.

Can I change my home-delivery slot?

No, you cannot change your home-delivery slot once the order has been placed.

Can I change my order once confirmed?

No, you cannot change/edit your order once confirmed.

How long does it take to process a refund on a canceled order?

It will take 7 working days for you to receive the refund amount in the selected mode of payment that you used to make your payment.

What are the modes of payment available?

You can pay using Amazon Pay (which has cards options as well) or UPI when placing an order through the Oyeti App. You can pay using Amazon Pay, Cards or UPI when placing an order through the WebApp.

How can I track the status of my order?

You can track the status of your placed order in the ‘Track your Order’ section.

How can I reach the restaurant/ store?

Once the order is placed, you can reach the restaurant on phone by using the ‘call store’ option under “Track your Order’. You can use the directions option on the order details page to get map directions.

I made the payment, my order was confirmed, but haven’t received my order. What do I do?

In case of a delivery failure, please reach out to customer support number 8067352959 or you can email us at help@oyeti.com. We will try to get back to you within 24 working hours.

I have received the wrong order. What should I do?

Please reach out to customer support number 8067352959 or you can email us at help@oyeti.com. We will get back to you within 24 working hours.

How do I cancel my order?

In QSR, all orders are prepaid and cannot be canceled once placed. You can use the Cancel button to cancel the unplaced order.

Can I change my delivery address?

You cannot change the address once an order is placed.

Can I change my order once confirmed?

No, you cannot change/edit your order once confirmed.

How do I cancel my order?

In Grocery, there is an option to cancel the order before confirming. You can use the Cancel button to cancel the unplaced order.

How long does it take to process a refund on a canceled order?

It will take 7 working days for you to receive the refund amount in the selected mode of payment that you used to make your payment.

What are the modes of payment available?

You can pay using Amazon Pay (which has cards options as well) or UPI when placing an order through the Oyeti App. You can pay using Amazon Pay, Cards or UPI when placing an order through the WebApp.

How can I track the status of my order?

You can track the status of your placed order in the ‘Track your Order’ section.

How can I reach the restaurant/ store?

Once the order is placed, you can reach the restaurant on phone by using the ‘call store’ option under “Track your Order’. You can use the directions option on the order details page to get map directions.

I made the payment, my order was confirmed, but haven’t received my order. What do I do?

In case of a delivery failure, please reach out to customer support number 8067352959 or you can email us at help@oyeti.com. We will try to get back to you within 24 working hours.

I have received the wrong order. What should I do?

Please reach out to customer support number 8067352959 or you can email us at help@oyeti.com. We will get back to you within 24 working hours.

Can I change my delivery address?

You cannot change the address once an order is placed.

Can I change my selected home-delivery slot?

No, you cannot change your delivery slot.

I opted for Self Pick- up but cannot find my bag.

Please reach out to the store manager with your order details for further assistance.

The items in my order are not correct

Please reach out to customer care at 8067352959 or email us at help@oyeti.com. We will get back to you within 24 working hours.

I opted for home-delivery but haven’t received my package yet.

Please reach out to customer care at 8067352959 or email us at help@oyeti.com. We will get back to you within 24 working hours.

How do I pay for my purchase?

You can make an in-app payment by using Amazon Pay or UPI.

Dropped the bag but still haven’t received the bill. What to do now?

Please reach out to customer care at 8067352959 or email us at help@oyeti.com. We will get back to you within 24 working hours.
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